• How long until I can expect my canvas to arrive ?
• Can I provide you with an image to print?
• What if my image is not in a digital format?
• Will the colours I see on screen be the same as the finished canvas?
• Will my canvas be the same the image I see online?
• How do I care for my canvas?
• Do you supply to trade?
• How does the shopping cart work?
• Is the website secure?
• Do I have to have a Paypal Account to buy a canvas from you?
• Which payment/switch/credit cards do you accept?
• What happens if I wish to place an order but would rather not use my credit card online?
• Can I place an order and arrange for it to be sent to another address?
• How much is delivery?
• Is there a telephone number I can call?
• Do you deliver to the rest of the world?
• What about copyright of my image ?
• How do I use my discount coupon ?
• Where can I see your Terms & Conditions ?

How long will it take for my canvas to arrive ?
Please allow 5-7 working days for your canvas to be produced & 2-3 days for delivery.

If you are not in, the courier will leave a card. If you receive a card please contact the courier to arrange an alternative time. Deliveries can arrive at anytime between 9am - 5.30pm, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.

Can i provide you with an image to print?
Yes of course. Please visit the custom pages where you can easily upload your digital image to us.

What if my image is not a digital file?
Please scan at 300 dpi minimum, and save in JPEG / tiff format.
or send the image to: Photo2Canvas, WHoArtNow, 169 London Road, Leicester, LE2 1EG (ideally packaging the photo between two pieces of card, or in a hard-backed envelope.
Please note, we cannot accept images that are less than 512k (1/2 MB) or are under 4 megapixels, as the quality will not be sufficient to achieve a good enlarged image on canvas.

Will the colours I see on screen be the same as the finished canvas? (Monitor settings tutorial)
We cannot guarantee the colours will be identical. as individual monitor settings can vary. We do provide sample swatches upon request. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us). For a quick check, try printing the image - this will show a more accurate representation of it's true colour. (although, if your printer is calibrated incorrectly, the image colour will not be true either)

We recommend that you do not set your monitor with the brightness and contrast too high, as this will alter your perception of the image. Quite often, a new flat screen monitor will be set up like this, (with both brightness and contrast turned up to 100%) when it is taken out of the box and will require a bit of tweaking. If you think the contrast is too high, (if the colours on the screen are very vibrant) try experimenting & turning it down. Likewise, if you do not get very good definition of grays and cannot see light grays, try turning the brightness down. For a quick guide, please click here to get help on setting up your monitor by altering the brightness. If you are in an environment that does not permit this (e.g. in a workplace) you could try & view the image on a different monitor. For more precise results and for more advanced users, if you would like to calibrate your monitor for Windows XP, we recommend the new Microsoft Color Control Panel which is a free download from Microsoft. If you are on a Mac, you can calibrate your monitor in System Preferences > Displays > Color > Calibrate.

Will my canvas be the same the image I see online?
Images may vary slightly, depending on the size you have ordered due to scale and proportion.

How do I care for my canvas?
To maintain & increase the life span of your canvas do not expose continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; using a soft sponge or duster, lightly on the surface will get rid of any dust that has settled. See some of our tips & tricks on caring for your canvas.

Do you supply to trade?
Yes, please click Visit the trade pages.

How does the shopping cart work?
Similar to a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to cart button) without having to buy them. Think of it as a way of remembering things that you are interested in. You are not committed to buy until you take your selected canvas(es) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the "view cart" button at the top right of any page. If you want to remove something, simply click on the remove radio button next to each item & then the "update basket" button.
When you have finished shopping click on the 'view cart’, then click on proceed to checkout .
You will be directed to Paypal & asked for your personal details. (For more info, we have made a special Paypal tutorial)

Is the website secure?
All your payment details are processed by Paypal on a secure server. Paypal uses 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https:// It is also worth noting that we will never actually see / receive any of your card details - they are all proceed externally via Paypal.

Do I have to have a Paypal Account to buy a canvas from you? (Paypal tutorial)
No absolutely not. Paypal works in exactly the same way as any on-line shopping cart. You can enter your details in a "one-off" fashion, as you would with any other company. Paypal has the advantage for account holders as you are only 3 clicks away from paying for the item. There is also the added security & protection for buyers which makes Paypal the No.1 choice for buyers worldwide. For more info and a tutorial on how to pay without using a Paypal account, please go to the Paypal tutorial

Which payment/switch/credit cards do you accept?
Visa, Mastercard, Switch, Maestro, Solo and Delta. Personal cheque's are also accepted.

What happens if I wish to place an order but would rather not use my credit card online?
Although our credit card processing is totally secure, we will accept a personal cheque, although we have to wait 3-4 days for the cheque to clear before proceeding with your order.

Can I place an order and arrange for it to be sent to another address?
Yes - when entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.

How much is delivery?
We now offer worldwide delivery – prices as follows:

Visit our delivery section for more info

Is there a contact telephone number I can call ?
You can contact us on U. K. freephone 0800 970 9865 during office hours which are Monday – Friday 9:00 – 6:00. We can't guarantee to answer outside of those hours, although we have been known to!

Do you deliver to the rest of the world?
Yes - we deliver to the USA from £27.95. For a custom quote, please contact us on the WHoArtNow Contact Form

Copyright
By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

How do I use my discount coupon ?
Visit the discount section where you can redeem your coupon. For help on this subject, go to the coupon tutorial

Terms & Conditions ?
Read our terms & conditions along with our returns policy